Casino Coordinator

Come and join our journey!

At
Immense Group, we are guided by our core values of passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering exceptional player experiences. If you’re passionate about Casino and Games, bold in your approach, and act with integrity, we’d love for you to join our team as a Casino Coordinator.

A taste of what you’ll do
The Casino Coordinator is part of a Team that is mainly responsible for the game releases on all Immense Group brands sites ensuring our industry leading game portfolio is always top notch. The Casino Coordinator is also responsible for ensuring all games are certified and compliant in the markets we operate in.

• Manage and release new games on the company websites.
• Add and manage game data, including correct free spins, tags, trophies, reviews, thumbnails, backgrounds, RTP information, achievements, rewards and other data.
• Test games before release to ensure they function correctly and comply with the requirements of each regulated market, currency, and device.
• Set up tournaments, free-spins and rewards based on CRM needs and requests.
• Monitor and validate the performance of the Battle of Slots product and ensure competitions are configured and running correctly.
• Own an assigned portfolio of game providers and manage day-to-day operational communication with them (game releases, certifications and operational issues).
• Gather and maintain provider roadmap confirmations and release schedules.
• Compile, maintain, and update operational documentation, trackers, and reports.
• Resolve operational support requests and escalation tickets within agreed SLAs.
• Support incident investigations and assist with validating fixes before games are returned to service.
• Identify opportunities to improve operational processes and raise suggestions for automation or efficiency improvements.
• Any other task/responsibility which may be related and/or connected to your role as Casino Coordinator.
  

Who and what we are after?

• Minimum of 1 year’s experience within the iGaming industry in a similar operational or customer-facing role.
• Good understanding of casino games and the online gaming industry.
• Excellent written and verbal communication skills in English.
• Strong organisational and time management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work in a team, meanwhile being able to work independently, taking ownership of their allocated task.
• Strong organizational skills with the ability to multitask.
• Experience with Excel, Slack, Zendesk, Jira or similar operational tools.
  

Employee benefits

• Private health insurance – because your wellbeing matters to us
• Wellness allowance – up to €300 per year
• Fresh and healthy Breakfast & Lunch prepared everyday in our penthouse kitchen – you can save up to €3,000 a year
• Birthday leave – as we want you to celebrate your day
• Company and team-building events – trust us, these are legendary
• Relocation package to Malta, including flight and two weeks of accommodation
• And much more – see for yourself!

Apply today and be part of our success story!

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