Danish-speaking Customer Service Agent

Come and join our journey!

At Immense Group, we are guided by our core values of passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering exceptional player experiences. If you’re passionate about mobile technology, bold in your approach, and act with integrity, we’d love for you to join our team as a customer service agent.

A taste of what you’ll do

• Enable our players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations;
• Identify and support players in any difficulties they might encounter;
• Provide explanations to customers about products/site/policies/ promotions, etc;
• Update customer account/details with necessary information when needed;
• Understand, guide, and support players in Responsible Gambling;
• Collaborate with our Fraud and payments team in customer queries;
• Understand AML and report any suspicious activity.

Who and what we are after?

• Be a fluent or native Danish speaker with a C1 level of English, both spoken and written;
• Flexible and willing to work on a shift basis;
• excellent listener, with an empathic approach who takes pride in giving an excellent service to our customers;
• Exceptional organisation skills (including arriving on time, meeting deadlines, and finding accurate information in a timely manner);
• Detail oriented with the ability to handle stressful situations while maintaining a positive attitude.

Employee benefits

• • A professional environment with career progression opportunity
  • Private health insurance
  • Private dental insurance
  • Fresh daily breakfast and lunch tailored for all dietary needs (you save approx. 3K!)
  • Wellness allowance
  • Birthday leave
  • Company and Team building events
  • Relocation package to Malta including flight and 2 weeks of accommodation

Apply today and be part of our success story!

Meet all the eligible criteria? Apply today and join the Immense Group team.